QuantForge ("we," "us," or "our") operates the website qfhq.io and provides AI-powered product building services. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you use our services or visit our website.
1. INFORMATION WE COLLECT
Information You Provide
We collect information you voluntarily provide when you:
- Submit a build request or project brief
- Apply for the White Label Partner program
- Contact us via email at sam@qfhq.io
- Subscribe to our newsletter or communications
- Create an account or access our partner portal
This information may include your name, email address, company name, website URL, phone number, project details, and payment information.
Information Collected Automatically
When you visit our website, we automatically collect certain information including:
- IP address and approximate geographic location
- Browser type, version, and language preferences
- Operating system and device information
- Pages visited, time spent on pages, and navigation paths
- Referring website or source
- Date and time of each visit
Information from Third Parties
We may receive information about you from third-party services we integrate with, including Stripe (for payment processing), Meta (for advertising), and analytics providers.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, operate, and improve our services
- Process and fulfill your build requests
- Process payments via Stripe
- Communicate with you about your projects and our services
- Send you technical notices, updates, and support messages
- Respond to your inquiries and support requests
- Analyze usage patterns to improve our website and services
- Detect, prevent, and address fraud or technical issues
- Comply with legal obligations
3. DATA SHARING AND DISCLOSURE
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in providing our services, including Stripe (payments), Cloudflare (hosting and security), Meta (advertising), and email service providers. These providers are contractually bound to protect your information.
- AI Processing Partners: Our AI agents process project briefs and build specifications using Anthropic's Claude API. Project data is processed in accordance with Anthropic's data handling policies.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of QuantForge, our clients, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. DATA RETENTION
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Account and project data is retained for the duration of our business relationship plus 3 years
- Payment records are retained for 7 years to comply with financial regulations
- Website analytics data is retained for 26 months
- Marketing communications preferences are retained until you opt out
5. DATA SECURITY
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS 1.3), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. YOUR RIGHTS
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a portable copy of your data in a structured format
- Objection: Object to the processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at sam@qfhq.io. We will respond to your request within 30 days.
7. COOKIES AND TRACKING
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. The types of cookies we use include:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
8. INTERNATIONAL DATA TRANSFERS
QuantForge is based in Bangkok, Thailand. If you access our services from outside Thailand, your information may be transferred to and processed in Thailand or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
9. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. THAILAND PDPA COMPLIANCE
QuantForge complies with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). Under the PDPA, you have the right to:
- Be informed about the collection, use, and disclosure of your personal data
- Give, withdraw, or refuse consent for data processing
- Access and obtain a copy of your personal data
- Request correction, deletion, or anonymization of your data
- Object to certain data processing activities
- Request data portability
- Lodge a complaint with the Personal Data Protection Committee (PDPC)
Our Data Protection Officer can be reached at sam@qfhq.io. We will respond to PDPA requests within 30 days.
12. GDPR COMPLIANCE (EU/EEA USERS)
If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on consent, contractual necessity, or legitimate interest
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Object: Object to processing based on legitimate interest, including profiling
- Data Portability: Receive your data in a structured, machine-readable format
- Automated Decision-Making: We do not make decisions based solely on automated processing that produce legal effects concerning you
- Supervisory Authority: Lodge a complaint with your local data protection authority
For international data transfers from the EU/EEA, we rely on Standard Contractual Clauses approved by the European Commission.
13. CCPA COMPLIANCE (CALIFORNIA USERS)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell personal information. If this changes, we will provide an opt-out mechanism
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise your CCPA rights, contact us at sam@qfhq.io or submit a verifiable consumer request.
14. CONTACT US
If you have questions about this Privacy Policy or our data practices, contact us at:
QuantForge
Email: sam@qfhq.io
Bangkok, Thailand